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Terms & Conditions

1. ACCEPTANCE OF TERMS

These Terms of Use (“TOU”) govern your access to and use of all websites, platforms, and services operated by VSendDocs Inc. (“VSendDocs,” “we,” “our,” or “us”), including vsenddocs.com, app.vsenddocs.com, and any affiliated or successor sites, applications, or services (“VSendDocs Services”).

By accessing or using the VSendDocs Services, you (“User”) agree to be bound by this TOU and all incorporated policies, agreements, and supplemental terms. If you do not agree, do not use the VSendDocs Services.

VSendDocs reserves the right to update or modify this TOU at any time without prior notice. The most current version will always be available through the “Terms of Use” link on our website.


A. Ownership

VSendDocs Inc. is the sole owner and operator of the VSendDocs Services. Any reference to VSendDocs in this TOU also applies to its officers, directors, employees, agents, contractors, vendors, and affiliates.


B. Incorporated Agreements

This TOU incorporates by reference all applicable agreements relating to your use of the VSendDocs Services, including but not limited to:

  • The VSendDocs User Agreement
  • The VSendDocs Vendor/Service Provider Agreement
  • Privacy Policy
  • Any posted notices or supplemental terms
  • By using the Services, you agree to comply with all such agreements.


C. Changes to Services

VSendDocs may modify or discontinue any portion of the Services at any time, including features, functionality, or availability, without liability.


2. CHANGES TO TERMS

VSendDocs may modify these Terms at any time. Changes become effective upon posting or upon notification by email or other reasonable means. Your continued use of the Services after notice of changes constitutes your acceptance of the revised Terms.

User is responsible for complying with all federal, state, and local laws governing document handling, service, mailing, and data privacy.


3. DESCRIPTION OF SERVICE

VSendDocs provides an automated, secure document distribution and print-to-mail platform (“Services”). This includes:

  • Smart document upload and processing
  • Automated print-to-mail workflows
  • HIPAA-compliant handling of regulated data
  • Document delivery, tracking, and legally valid proof of service
  • Integration tools, download areas, and related content
  • The Services may be updated, enhanced, or expanded at any time. All such changes are governed by this TOU.
  • The Services are provided “AS IS”, except where otherwise explicitly stated.


4. EQUIPMENT

User is responsible for obtaining and maintaining:

  • Internet access
  • Compatible hardware (computers, mobile devices, network equipment)
  • Any required software
  • All associated costs, including data charges or third-party services
  • VSendDocs is not responsible for equipment failures, connectivity issues, or user-side technical limitations.


5. FEES

Use of the Services may incur transaction-based or subscription-based fees. All fees are disclosed in your VSendDocs Contract and/or on the VSendDocs website. Fees may change without notice.

By submitting documents or conducting transactions, User agrees to pay all applicable fees.


Limited Power of Attorney

User grants VSendDocs a Limited Power of Attorney to:

  • Generate and execute Proofs of Service on User’s behalf
  • Send or serve documents via mail or electronic means consistent with applicable law
  • Carry out mailing and service tasks necessary to fulfill User submissions
  • User agrees that service performed by VSendDocs is legally valid under applicable civil procedure rules.
  • User waives any technical defenses based on service receipt issues arising from third-party failures.
  • User agrees to use all data obtained through the Services in full compliance with applicable law and indemnifies VSendDocs from any misuse.


6. ACCOUNT & PAYMENT OBLIGATIONS

User agrees to provide accurate, complete registration data and to keep such information current.

User must provide a valid payment method and authorizes VSendDocs to charge all due amounts automatically. Charges may be processed daily or monthly, depending on volume.

A $50 administrative fee may be charged for declined payments.

Disputes must be submitted in writing within 30 days of the invoice date.

To cancel, User must provide written notice of cancellation and receive confirmation from VSendDocs.


7. USER CONDUCT

User agrees not to use the Services for:

  • Illegal or unauthorized activities
  • Interference with VSendDocs operations
  • Abuse, fraud, data misuse, or security breaches
  • VSendDocs may suspend or terminate access if fraudulent or unauthorized activity is suspected.
  • All intellectual property in the Services—including text, software, graphics, functionality, and design—is owned or licensed by VSendDocs. User may not copy, modify, sell, or exploit any portion of the Services without written permission.


8. HIPAA & PRIVACY COMPLIANCE

User may handle protected health information (“PHI”) or other regulated data when using the Services.

User agrees to:

  • Comply with HIPAA, HITECH, and all applicable state privacy laws
  • Protect PHI from unauthorized disclosure
  • Use PHI only as permitted by law
  • Accidental disclosures caused by circumstances outside VSendDocs' control (e.g., postal incidents) are not the responsibility of VSendDocs.
  • User agrees to hold VSendDocs harmless for any such disclosures.


9. ACCOUNT SECURITY

User is responsible for safeguarding login credentials and for all activity conducted under their account.

VSendDocs is not liable for unauthorized access caused by the User’s failure to secure credentials.

User must verify the accuracy of all delivery addresses, service instructions, and document contents. VSendDocs is not responsible for errors resulting from incorrect User submissions.


10. ELECTRONIC DELIVERY

Where permitted, VSendDocs may deliver documents electronically to recipients who have agreed to electronic delivery.

User authorizes such electronic service.


10a. Legal Service (Including California Workers’ Compensation)

Where applicable, User agrees that:

  • Electronic service via VSendDocs constitutes valid service under governing civil procedure laws
  • Proofs of Service executed by VSendDocs under the Limited Power of Attorney are legally enforceable
  • User waives technical objections related to electronic service failures
  • User is responsible for retrieving documents served upon them


11. INDEMNIFICATION

User agrees to indemnify, defend, and hold harmless VSendDocs and its affiliates from claims arising out of:

  • Misuse of the Services
  • Violation of this TOU
  • Violations of law
  • Incorrect or unlawful submissions
  • Actions by third parties based on User conduct


12. NO RESALE

User may not resell, sublicense, or exploit the Services without written authorization.


13. STORAGE PRACTICES

VSendDocs may establish limits on:

  • Data retention
  • Transaction quantity
  • File sizes
  • Storage allocation
  • Account inactivity
  • VSendDocs is not liable for deletion of data or failure to store content.


14. MODIFICATIONS TO SERVICE

VSendDocs may modify, suspend, or discontinue any part of the Services at any time without liability.


15. TERMINATION

VSendDocs may terminate User’s account for:

  • TOU violations
  • Illegal activity
  • Fraud
  • Inactivity
  • Non-payment
  • At its sole discretion
  • Upon termination, VSendDocs may delete all associated data, and User waives claims arising from such deletion.


16. SOFTWARE USE

Any software provided as part of the Services is licensed, not sold. User may not reproduce, distribute, or modify software except as permitted by the license agreement.

VSendDocs disclaims all warranties except where expressly provided.


17. DISCLAIMER OF WARRANTIES

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, including:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy
  • Security
  • Non-infringement
  • VSendDocs does not guarantee:
  • Uninterrupted service
  • Error-free operation
  • Delivery confirmations from recipients
  • Accuracy of third-party systems or integrations
  • User assumes all risk associated with use of the Services.


18. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

VSendDocs is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including:

  • Loss of profits
  • Loss of data
  • Service interruption
  • Accuracy of service
  • Delivery or service failures
  • Unauthorized access
  • Viruses or harmful components
  • Acts of third parties


User agrees that use of the Services is at their sole risk.